2.1 If the product as covered by this warranty is returned by a user in accordance with clause 3 below and within the applicable warranty period referred to at clause 1.3 herein and upon examination GreenBrook determines to its satisfaction that such a product failed to satisfy this warranty, GreenBrook will, at its discretion, repair or replace the product or the defective part thereof, or reimburse the user for the purchase price.

2.2 The repair, replacement or otherwise of the product shall not include any removal or reinstallation activities, costs or expenses, including without limitation, labour costs or expenses.

2.3 If GreenBrook elects to replace the product and is not able to do so because it has been discontinued or is not available, GreenBrook may, at its discretion, replace the product with a comparable product or offer a reimbursement of the purchase price.

2.4 If required by GreenBrook, the non-conforming or defective product or part thereof shall become its property as soon as they have been replaced.

2.5 This warranty shall not apply where the product has not been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the specifications, instructions, IEC standards or any other document accompanying the products. If a product is found to be defective or not performing in accordance with the product specifications, the user must notify GreenBrook in writing.

2.6 This warranty does not apply to damage or failure to perform arising from any act of god or from abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the latest safety, industry and/or electrical standards for the relevant region(s).

2.7 This warranty shall be void in the event that any repairs or alterations, not duly authorised by GreenBrook in writing, are made to the product by any person.

2.8 The decision of GreenBrook as to the validity of any claim under this warranty shall be final.

3.1 The period set out in Clause 1.3 herein shall be subject to a representative of GreenBrook having access to the failed product or system of verification of non-compliance if required at GreenBrooks discretion

3.2 Any claim against this warranty must be reported to GreenBrook within 30 days of discovery and product or part thereof returned promptly to GreenBrook at is request

3.3 Any claim under this warranty must be made in writing and specifiy details of the failed product, purchase date, installation date, description of problem, number and percentage of failures, date codes of failures, application, hours burned and switching cycles.

3.4 If a warranty claim is accepted by GreenBrook, it will pay for reasonable packaging and postage costs

3.5 In the event that a claim is subsequently rejected, GreenBrook may charge the user for the costs of the investigation and reasonable packaging and postage costs.

4.1 This warranty and details contained within it shall be the only warranties given by GreenBrook in relation to the product and are given in lieu of all other warranties, whether expressed or implied, including without limitation warranties of quality or fitness for a particular purpose, which warranties are hereby disclaimed

4.2 This warranty sets out the entire liability and obligation of GreenBrook to the user and the user acknowledges that it or their sole and exclusive remedy in connection with defective or non conforming products supplied by GreenBrook, whether or not such damages are based on any warranty not explicitly mentioned herein, tort, contract or any other legal basis, even if GreenBrook has been advised or is aware of such defects

4.3 No agents, distributor or dealer is authorised to change, modify or extend the terms of this warranty on behalf of GreenBrook.

5.1 This warranty excludes, among other items, installation, providing access to products (scaffolding, lifts etc) and special incidental and consequential damages (such as loss of revenue/profits, damage to property or other miscellaneous costs not previously mentioned)and is further defined by the limitations and conditions set forth in the terms & conditions as published in the GreenBrook catalogue.

5.2 GreenBrook accepts no liability for electrical supply conditions, including supply spokes, over-voltage/under-voltage and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards (e.g. EN 50160 norms).